FREQUENTLY ASKED QUESTIONS
IS THERE A MINIMUM ORDER?
Yes, we have a minimum order of $75.
CAN I PICK OUT THE PIECES I WANT?
Because we have such a large inventory, it is not possible for a host to select every dinner plate for a 150-person event. Depending on the number of attendees, you can select your china collection based on color pallet.
HOW LONG IS MY RENTAL?
The rental period is for three (3) days. If special circumstances require you to extend your rental period, please contact us to make arrangements at least two (2) weeks in advance. For each additional day (up to two days) an additional fee of 10% of your order total will be assessed. Orders requiring more than two additional days may be charged additional rental fees up to the full amount of the rental.
IS DELIVERY INCLUDED?
An order must be at least $100 in value to qualify for delivery. If your order meets this requirement, delivery starts at an additional $80 and may increase depending on distance or difficulty of delivery. Delivery fees include a four-hour window of time in which to deliver and pick up during normal business hours. If we must arrive at a specific time or before/after business hours, a surcharge will be added to the standard delivery fee. It is not mandatory for the customer to be present for delivery as long as we have access to a secure area that is protected from possible inclement weather. Delivery does not include styling or setup of rental items.
CAN I PICKUP MY RENTAL?
Yes, we have a will-call option where you can pick up your order from our location in Greenville. Will-call orders must have an appropriate method for transporting the rental items, i.e. a covered truck bed or van/SUV with the seats folded flat. You are responsible for any damages to rental items that may occur during transport, even if accidental or weather related.
WHAT IF I NEED TO CANCEL MY ORDER?
Changes to or cancellation of an order can be made in writing or by email at any time up to thirty (30) days before your event for a partial refund. Your retainer is non-refundable regardless of when notice of cancellation is given. For order cancellations made less than 30 days before your event date, you are responsible for an additional payment equal to 50% of the remaining balance. This is due to the nature of items being held for your event and the loss of sales that it equates to if you cancel them. For order changes that involve exclusions or adjustments that cause your new total to be less than the 50% retainer paid, C&R Vintage Rentals is not required to refund that amount. If additions are made to your order, an additional retainer may be required depending on the amount of additions made. All changes must be requested via email for tracking/reference purposes.
HOW DO I RESERVE MY ITEMS?
To reserve your requested items, a 50% retainer fee and completed signed agreement must be provided. Final payment is due fourteen (14) days prior to your event date. If final payment is not made within fourteen (14) days of your event date, your order will be cancelled and a charge may be assessed.
IS TAX ADDED TO MY ORDER?
Yes, the South Carolina sales tax rate of 6% is added to the rental order.
CAN I PLACE AN ORDER LAST MINUTE?
Rental orders made less than two (2) weeks before the event date may incur a rush order fee of 10% of the rental sum. For same-day deliveries (the order is placed on the day of the requested delivery), the delivery price will be doubled.
CAN I USE RENTAL ITEMS OUTDOORS?
Yes, but please note rental items cannot be left outside overnight, so please be sure to have a secure, covered place where items can be stored.
WHAT HAPPENS IF SOMETHING GETS BROKEN?
A 10% damage waiver fee will be added to every order to cover customary wear and tear. This includes general maintenance and cleaning required pre and post event to guarantee that your items are “picture perfect”. The damage waiver does not include broken or misplaced items, in which you would pay replacement and shipping costs. Rental items are your responsibility upon will-call or delivery.
DO I HAVE TO WASH TABLEWARE BEFORE RETURNING?
If you or your caterer do not have the ability to wash your tableware, we require a 10% cleaning fee. Plates must be scraped, placed in bags, and returned to crates. If plates are not scraped of food, an additional fee will be charged.
DO I HAVE TO CLEAN WAX OFF OF CANDLEHOLDERS BEFORE RETURNING?
You are subject to a 10% cleaning fee for wax that has dripped on candleholders or other rental items nearby. If you prefer the warmth of real candles over LED candles, we suggest using dripless taper candles with candlesticks. Pillar candles, tealight candles, and votive candles should be in a container when used with our candleholders.
WHAT IS YOUR STAGING SERVICE?
Set-up and staging services are available for an additional fee. We will ensure that your tables are picture perfect on your big day. Prices begin at $1 per person and increases when more items are included in the place settings and during time-sensitive venue flips. If you opt to set tables yourself, we will provide instructions for correct placement of items.
SHOULD WE SET TABLES IF WE PLAN TO SERVE BUFFET STYLE?
Definitely, vintage china is too pretty to stack up on a buffet table! We suggest that you allow guests to find their seat at numbered tables and call 1-2 tables at a time to the buffet. Guests will take their dinner plate to the buffet when their number is called. You might opt to preset drinks, bread, and salad at the tables.
HOW MANY GUESTS SHOULD I PLAN FOR?
It's always challenging to know how many guests to plan for. With a signed agreement, we allow clients to reduce quantities up to 15% up to 2 weeks prior to your event or add quantities up to 2 days before, depending upon availability.
CAN I TAKE YOUR ITEMS OUT OF TOWN?
Yes, we will allow clients to take our collection out of town for an event.
WHAT IF MY EVENT GETS RAINED OUT?
C&R Vintage Rentals does not issue refunds for inclement weather. Should bad weather or wind become an issue, we reserve the right to refuse or release items and offer a substitution of in-stock items to help facilitate an indoor function. The client assumes all risks and hardships involved with having an outdoor event. Please discuss “Plan B” with your coordinator. C&R Vintage Rentals is not responsible for revising your event design the day or two prior to your event, should inclement weather be ensuing. It is our desire that your event go as smoothly as possible. However, if you choose to chance the weather, the client assumes full responsibility for wind and weather damages. If we arrive for a delivery and the weather is bad or impending, we will call you or a contact person to discuss options. Please always provide an additional contact name and number should you be unavailable the day of your event.
WILL YOU WORK WITH MY VENUE COORDINATOR & WEDDING PLANNER?
Absolutely! We like to be in the mix as much as possible to ensure that the design of your wedding day is flawless and that everyone is working with the same timeline.
CAN I SEE YOUR COLLECTION?
Yes! We offer complimentary one-hour design sessions so we can pull items from shelves and create personalized combinations. Just email firstname.lastname@example.org with a few dates and times and we will find a time for your consultation.